Terms & Conditions

Christies is one of the leading suppliers in the UK & Ireland of professional animal grooming products and pet accessories. We aim to be the one-stop shop for all of your animal needs. The Company was established in 1992, and we now supply to over 20,000 customers. At Christies, we pride ourselves on our customer service and aftersales care, with over 80% of our business coming from existing customers.

Over 20,000 valued customers have confidence in Christies and our Sterling Service Promise is the reason why Christies promises you:

Superior, professional products

Christies sources its products from the most quality-driven suppliers in the world. We go searching, so you don’t have to. Every item we sell is tried and tested for professional use.

The Best Deals

Christies constantly monitors prices at the source, delivering the best deals direct to your door.

Fast Efficient Delivery

Christies aims to dispatch and deliver quickly when products are in stock. Delivery is free on telephone and web orders over £100 / €115 for delivery addresses in UK and Ireland.

Friendly, independent advice

All suppliers are chosen on the grounds of quality and value for money. This means we can guide you towards the items that best serve your needs.

All warranty matters are subject to inspection. During the warranty period, an acceptable level of maintenance is expected. Normal wear and tear on certain parts is not covered under the manufacturer’s warranty. Any suspected warranty issues will be assessed by our in-house team. Where necessary, the manufacturer will be contacted to assist with our assessment. In cases of wear and tear or poor maintenance, the warranty will be void and your item will not be applicable for a replacement or full refund. It is the sender’s responsibility to package these suspected warranty items carefully and appropriately, to ensure they are not damaged in transit. We advise you to return the item in its original packaging where possible. When sending back large items, which were delivered on a pallet, it must be palletised prior to collection (if a collection is agreed).

Professional dryers and blasters

All new professional dryers and blasters are covered by the manufacturer’s 12-month collect & return warranty, unless otherwise stated in the product description. UK and Ireland only (postcode exclusions apply).

Electric Table Motors and Hydraulic Table Pumps

All new electric table motors and hydraulic table pumps are covered by the manufacturer’s 12-month warranty. If you have had a replacement, please seek the advice of our Customer Care team.

Professional Clippers

All new professional clippers are covered by the manufacturer’s 12-month warranty unless otherwise stated in the product description.

Refurbished Items

Refurbished items are subject to the warranty terms detailed in the product description at the time of sale. These will be detailed on your account in case the need to consult these arises.

We endeavour to dispatch all orders received before 12:00noon (Mon-Friday) on the date of order, subject to payment and the items being in stock. Please note that once goods have left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carriers’ performance, so that you are assured of the best service at the most competitive rate. Please contact our Customer Care team if you have any concerns.

Important:

Damages and shortages must be notified within 24 hours. Please check, inspect, and test all goods within 24 hours of receipt. Contact our Customer Care team immediately if there are any problems. Failure to notify us within 24 hours of receiving your items may prevent us from processing a replacement or refund where necessary.

Special Note:

Please ensure when ordering that someone will be available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. It is your responsibility to organise your redelivery. Large products delivered on a pallet are subject to additional terms of delivery. Please speak to your Customer Care & Sales Agent at the time of ordering.

If you are dissatisfied with your purchase, please contact our Customer Care team within 28 days of receiving your goods. Please provide your name, order number, date of purchase, and reason for return.

Changed your mind?

If you receive an item you are not pleased with, the item must be returned to us in its original packaging and original condition. All items must be unused, and in a fit condition for resale. You will be credited for the purchase price, excluding any carriage costs.

Faulty items

If you receive an item which you believe to be faulty, the item must be carefully and appropriately packaged and returned. Christies will assess the product once we receive it and if found to be faulty within the terms of the manufacturer’s warranty, you will be credited in full for the item, including your return postage and packaging. You must send us a copy of your postage receipt in order to be credited for the postage.

Goods damaged during transit

Should you receive an order which has been damaged or tampered with during transit, you must notify us within 24 hours of receiving your parcel. Photographs will be required of the parcel, goods received, and packaging on arrival.

Items purchased at a show

If you purchased a product at a show and wish to return it, please contact us in advance of posting it. We will need you to include a copy of your receipt and may ask for card details to process the return.

Exclusions

Faulty scissors must be returned to us within 7 days of delivery. Faulty blades must be returned to us within 14 days. We are unable to accept returned books, DVDs, and hygienic products. This does not affect your statutory rights.

Returning an item

In all instances, when sending an item back to Christies, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it via recorded post. If you are returning an item as a result of a mistake by Christies or for a faulty item, we will credit or refund the cost of postage for the returned item(s). You must provide a copy of the postage receipt for us to credit or refund the cost of postage. All returns must be sent to:

Address:

Christies, 16 Finvoy Road, Ballymoney, Co Antrim, BT53 7JE Please ensure you include a copy of the Returns form, which you can find on our website. If you do not have access to a printer, please enclose a note with your parcel with the information detailed on the Returns form to ensure your return is handled quickly. Returns cannot be considered after 28 days from the date of purchase. This does not affect your statutory rights.

Card Payments

Exchange rates around the world do vary all the time so payments made to Christies Direct are always taken in either Pound Sterling or Euros. Other Currency shown on the website are approximates according to daily currency exchange rate. Banks and other Payment methods may use other exchange rates we always recommend checking with your bank / PayPal for their daily exchange rate.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna. Pay Later: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany, Sweden, Norway, Denmark, Finland, Austria, and the Netherlands, The payment methods Pay in 14 days, Pay 3 and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice. Christies Direct reserves the right to cancel orders and refund customers' money at any time due to pricing errors or other issues relating to accidental misinformation or online error.

Refunds will only be issued onto the same payment method used for the original transaction. If items were purchased at a show, we may also require a copy of your visa receipt and card details.

Promotions are subject to availability (only while stocks last) and can't be used in conjunction with other offers. Some products cannot be discounted so promotions and vouchers may not work on all products. We also can not discount refurbished goods or products that have quantity discounts already applied. We reserve the right to remove products from promotion at any time.

Black Friday 2024

Overview

Our Black Friday sale will run from 00:01 on Friday 22nd November. There is a blanket discount of 15% off all products while stocks last. The Black Friday discount will not be applied to any out of stock items/back orders. The Pre-Sale for Top Dogs and Pup Stars begins on Thursday 21st November from 00:01. Our phone lines will be open from 8am to 6pm from Thursday 21st November until Monday 2nd December. You can contact our team by calling us on 02827666879, or alternatively you can contact us on Live Chat, Whatsapp or Facebook. You can also contact us via email by emailing [email protected]. During the sale period it might take us a little longer than usual to get back to you – please bear with us and we will respond to your query as quickly as we can.

Returns

Our Returns Department will still be open, but it’s all hands on deck during the Black Friday sale. Please bear in mind that it may take us slightly longer to process your returned items. This will not impact your Warranty/Returns period rights – we will make a note of when your returned item reached us.

Pawsh Perks

Any tiered members will receive their discount on top of the Black Friday promotions. How this works is your tiered discount comes off first (e.g. 10% Top Dog discount) and then your Black Friday discount is applied on top. This means Top Dogs and Pup Stars get roughly 23.5% off their order, and Pampered Pooches get 19.25%. You will still be able to earn and spend points during the Black Friday sale, but we would recommend not using your points on discounted items as the points needed to redeem an item remain the same in spite of any active promotions.

Out of Stock Items

If an item is out of stock at the time of ordering, we are unable to apply the Black Friday discount.

Student Applications

We normally put a pause on Student Discount applications during our sale periods, however – we will be processing as many of these as we can. If you have submitted an application after our sale has gone live, please give us up to 5 days to process this and confirm your application has been approved. We will do our best, but we cannot guarantee your account will be updated before the sale has ended – especially if you apply just before the sale ends. If you’re unsure or have questions, please contact our Customer Care team.

Mention Me / Refer a Friend Discounts

This will not be stackable with the Black Friday discount. No discount codes will be stackable on top of the Black Friday discount (except your Pawsh Perks discount).

Gift Vouchers

Gift vouchers are not included in the Black Friday sale.

Issues with Placing your Order

If you experience any issues placing your order, please contact our Customer Care team as soon as possible. We will not be able to honour the discounts once they have ended unless you make us aware that you were experiencing an issue. Please send us an email to [email protected] and if you can include a screenshot of your basket, that would be really helpful.

We aim, through bulk buying and constant price monitoring, to give you the most competitive prices. Please let us know if you feel that this is not the case. Owing to supplier price increases and changes in currency exchange rates, we reserve the right to change prices at any time.

With a growing number of fraudulent orders, we may hold your order and contact you before processing it. On occasion, we reserve the right to ask for an alternative method of payment if we discover that the card used does not link up with the delivery address attached to the order. All attempts to place false orders or attempts to deceive will be reported to the police.

Christies accepts no liability for loss and/or damage to property or purely economic loss resulting from the use of products sold, or late delivery. We do not offer any form of compensation for any loss of business. This does not affect your statutory rights where these may differ. As with all provisions in this document, they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland. Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice.

If items have been purchased through a third party, the contract is between you and that third party seller, and is subject to their terms and conditions. This third party is responsible for all warranty issues and returns, so please contact them directly. This does not affect your statutory rights against the third party seller.

At Christies, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. When you order, we need to know your name, billing address, telephone number, e-mail address, delivery address, credit or debit card number, expiry date, and CVC number. This allows us to process and fulfil your orders and to notify you of your order status. We ask for your telephone number, which enables us to contact you quickly if there is an urgent issue with your order. For some deliveries, this number may be given to our couriers. Your name and delivery address will be passed to our courier companies for delivery of your package or pallet. Accounts remain active while you order regularly from Christies. If you have not ordered within 12 months, Christies reserve the right to deactivate your account. You can still order with us, but you may need to create a new account. When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to ensure compliance with the UK Data Protection Acts of 1984 and 1998 and GDPR Regulations, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Our order-taking and payment system is fully PCI compliant, which means that we have taken all possible steps to ensure that your personal data is secure. Please view our full, up-to-date Privacy Policy on our website: christiesdirect.com/privacy-policy.

Pawsh Perks is a loyalty scheme offered exclusively to customers of Christies Direct Ltd based on Paw Points. Wholesalers, distributors, and other customers may be excluded from the scheme. Christies Ltd reserve the right to offer this scheme to customers at their discretion. Paw Points cannot be exchanged for cash or credit. Paw Points are non-transferable. As long as you are an active customer, your Paw Points will not expire. Paw Points will only expire after 18 months of inactivity. Christies Direct Ltd reserve the right to change the value of points at any time.

Our offices are open Monday - Friday, 9.00am to 5.00pm, excluding selected bank holidays. Christies Customer Care: Our Customer Care team is always on hand to help you with your orders and queries. In the unlikely event that you are experiencing an issue with your order or are unhappy about the service you have received, please do not hesitate to contact us. We are here to help!

UK/NI Customer Care & Sales Team:

Tel: 028 2766 6879

Republic of Ireland Customer Care & Sales Team:

Tel: 048 2766 6879

Email:

[email protected]