The Leading Online Pet Grooming Specialist

Multi-Award Winning Company


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Make A Return

Returns Form

All returns must include the returns form with the parcel. You can download the form here and fill it out and return it to us

In all instances, when sending a return, the parcel is your responsibility until it reaches us.  You are also responsible for the postage of the return parcel.

Returns Policy


In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. Contact us within 30 days, giving details of the product and when purchased. All items must be unused and in a fit condition for resale. Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.

If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition. Please note all Books & DVDs have a no return policy unless faulty and Scissors and Blades have a 14-day return policy.

Genuinely faulty goods will be credited in full for the item. Returns cannot be considered after 30 days from the date of purchase.

Christies Direct Customer Service believe in customer confidence. We work hard to achieve our high ratio of return sales. Therefore we guarantee you satisfaction or your money back.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it a recorded post. If you are returning an item as a result of a mistake by Christies Direct or for a faulty item, we will refund the cost of postage for the returned item(s).

Our returns period is 30 days. Return of goods is the buyer's responsibility and at the buyer's own cost. Please ensure that item if sufficiently packaged as we are not responsible for any damage which could occur in transit. We recommend larger items such as baths and tables should be returned to us using a pallet transport service.

Provided the goods are in their original condition and packaging and unused, we will issue a refund within 7 days of the item being received by us.  This refund will be issued to the original method of payment.

Please note that should an item have to be repackaged or there are signs of use or damage, we reserve the right to deduct a restocking/damage percentage from the refund amount.

International Returns

We offer a 30 day returns policy on international orders, provided the goods are in an unused condition and fit for resale,  International returns will not be applicable for a replacement or exchange. Returned goods will be refunded. If a product is found to have a genuine manufacturing fault, we will require the goods to be returned to us in the original packaging.

If upon assessment a returned product is deemed to be faulty as a result of user error or wear and tear, we reserve the right to refuse a full refund and/or postage costs.


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