Information for all Country Deliveries
Dispatch: We endeavour to dispatch all orders received before 12 midday on the same day (Excluding weekends). Orders placed after 12 midday will leave the following day. The courier services we use operate Monday - Friday only.
United Kingdom Mainland Courier service: We use a 48-hour delivery service to UK mainland. We ask customers to wait 3-4 days before contacting us if not delivered. If you need a faster service (1 working day) please contact our sales team before placing your order online. If your order needs to go on a pallet (table, bath, cages etc..) we will contact you before dispatching to go through the pallet delivery procedure and confirm a suitable delivery day.
N. Ireland & Ireland Courier Service: We use a 24-hour courier service. We ask customers to wait 3 days before contacting us if not delivered. If your order needs to go on a pallet (table, bath, cages etc..) we will contact you before dispatch to go through the pallet delivery procedure and confirm a suitable delivery day.
Europe & ROW Courier Service: In most cases for international deliveries, we use DHL or FedEx couriers. We endeavour to deliver shipments within an estimated 7 working days; however this varies depending on location.
We are not liable for any customs & import charges your country puts on imports. We recommend checking with your Government border & Imports departments before placing orders, to check what charges may be incurred and what restrictions your country may have against certain goods. Please also note the website will automatically calculate your postage for international orders. In some cases, the postage may be incorrect. If this is the case, we will contact you before shipping the goods.
The website updates stock every 15 minutes to make sure that in most cases, the items you order will be in stock. However, in the event of an item being out of stock, we will contact you regarding this and give you an option to cancel or replace with an alternative.
Please note our office business hours are Monday to Friday 9am to 5pm, all order placed at the weekend will be processed and dispatched on a Monday.
Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 24 hours. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.
Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, please refer to your tracking link for details of what will happen next. Your cooperation in this would be much appreciated.
Christies Direct Customer Service:
UK /NI Sales Tel: 028 2766 6879. Republic of Ireland Sales Tel: 048 2766 6879 or
e-mail us at [email protected]
Method of Payment
Payment for goods ordered should be made by one of the approved methods.