About us
Christies creating 'Groomfessionals' since 1992
Christies has a rich history, established in 1992 it has quickly become one of the leading dog grooming suppliers across the world. Christie’s value offering quality products at competitive prices. Over the 30 years which we’ve been in business we have achieved numerous awards for customer service, e-commerce and marketing. We stock one of the widest ranges of grooming products, consistently adding new goods to our collection. We run promotions and deals frequently so don’t forget to check back on our site / socials regularly.
What do we stand for
We care about groomers and dog owners. Providing a wide range of affordable products whether you are a professional groomer, a student just starting out or a pet owner trying to keep your crazy pooch clean we have something for everyone. The advice hub has tips and tricks for everyone especially those just starting out in their journey to becoming a Pet ‘Groomfessional’.
Delivery
We work across the globe shipping to over 80 countries. You can find our products in stores in the UK and as far as New Zealand.
Every order is a priority for Christies. Each order is processed and on its way to you in the shortest time possible thanks to our optimized order process. Each In stock order which is placed before 12PM (Monday to Friday) is aimed to be dispatched that day.
We at Christies recognize that when placing large orders and spending copious amounts of money the last thing you want is an additional delivery fee. Every order over £100 pound qualifies for free delivery (excluding large pallet order deliveries).
Top quality service
Sometimes things don’t always go your way. We recognize that at Christies and offer exchanges or refunds on damaged parcels, broken products or late deliveries. Our customer service team is on hand to help you with any queries. There is also a 30-day return policy.
Warranties
All new professional dryers and blasters we sell are covered by our 12-month collect & return
warranty. UK and Ireland only (Postcode exclusions apply).
All new electric table motors and
hydraulic table pumps are covered by our 12-month warranty.
All new professional clippers are
covered by our 12-month warranty.
All warranty repairs are subject to inspection.
During
warranty period an acceptable level of maintenance is expected.
Normal wear and tear on certain
parts are not covered under the manufacturer’s warranty.
In cases of wear and tear or poor
maintenance, the warranty will be void and the repair will be subject to a charge.
It is the
senders’ responsibility to package these warranty repairs to ensure they are not damaged in
transit.
We advise you to return the Item in its original packaging.
When sending back large
items, which were delivered on a pallet, must be palletised prior to collection.
Refurbished
items are subject to the warranty terms detailed in the product description at time of sale.
to help you with any queries. There is also a 30-day return policy.
Here at Christies, we value each and every one of our customers. With new customers joining the Christies family daily it’s important to take time and appreciate our loyal clients shopping with us consistently. To show that appreciation we created the Pawsh Perks loyalty Scheme.
Pawsh Perks operates on a 4-tier reward scheme. Earn ‘Paw Points’ over a 365-day period by purchasing directly from us to move up tiers and earn better rewards.
Pack
Member
All active members
Earn Paw Points with every purchase*
Double Paw Points promotions
Pampered
Pooch
1000+ Paw Points
Earn Paw Points with every purchase*
Double Paw Points promotions
Limited Edition Products *
5% off on all orders *
Pup
Star
Registered Students
Earn Paw Points with every purchase*
Double Paw Points promotions
Limited edition Products *
10% off on all orders *
24 hour early access to sales *
Free gift every month *
Top
Dog
2000+ Paw Points
Earn Paw Points with every purchase*
Double Paw Points promotions
Limited edition Products *
10% off on all orders *
24 hour early access to sales *
Free gift every month *
Extended Returns Period
Priority call queue service
We stock a wide range of products. Check out our brands
Here at Christies we strive to be a sustainable supplier. All cardboard packaging used in our warehouse is recycle with many of our products are manufactured using recyclable materials.
Charities and Fundraising
For 2023 we have decided to sponder a dog for £60/year through a wonderful charity called Support dogs, specifically for those living with autism, epilepsy and other disabilities, who require a support dog
Support dogs receive no government funding to assist in training support dogs for those who need it most. We are delighted to donate to this wonderful charity. We may sponsor another dog or two throughout the year, we will keep you updated on our progress.
An Automated External Defibrillator is a life saving piece of equipment, which will increase a casualty's chances of survival, the sooner that it is placed upon a casualty's chest, and delivers shocks,should someone suffer a cardiac arrest
By Fundraising for the AED, we will be able to support our team members, should an emergency arise, but it will also be placed at our Entrance gates in a secure case, so that members of the local community can make use of it in an emergency
We have won numerous awards.
Pet Industry Federation Finalists 2022. Christies Direct. Supplier of the Year, Online Business of the Year.
Pet Industry Federation Finalists 2022. Christies Global. Export Business Award, Pet Retail Chain of the Year.
Outstanding Agility in Response to Covid-19 award at the 2021 Direct Commerce Awards.
Best UK Medium Multi-Channel business and Best Digital Marketing at the ECMOD Direct Commerce business awards in London 2018.
Best B2B Ecommerce business 2018.
Best Digital Performance 2018.
Best Digital team of the year 2018.
Best Grooming Supplier of the Year and Best Grooming Event of the Year at Master Groom 2014.
Won three consecutive awards at PATS trade show in 2013 and 2014. Our award-winning products include PetCare Flea and Tick Laundry Treatment and the Madra Mor mud treatments.
What our customers think of us?
Read what some of our customers are saying
Trustpilot is a review platform that’s open to everyone. Share your experiences to help others make better choices and encourage us to up our game. We Listen.
Jacqui reviewed Christies Direct LTD
Excellent item -delighted with purchase - easy website to use and fantastic selection of products - Delivery service slow -but that could be the carrier, as it did seem to go on a European tour before finally landing in the South of France ! I plan to return.
customer reviewed Christies Direct LTD
Quick to despatch and de
Texas Professional Groomer reviewed Christies Direct LTD
I love Christies Direct… They have a great range of products/quality products. They are always extremely fast with shipping and they have incredible customer service.
Country Suds dog grooming owner reviewed Christies Direct LTD
Always fast delivery even ac
averil reviewed Christies Direct LTD
I have used Christies a few times and have always been happy with the service and the quality of goods supplied there is a good variety and reasonably priced items.
customer reviewed Christies Direct LTD
Quick delivery. Product as described.
Jacquline Jones reviewed Christies Direct LTD
Staff are lovely on the phone and helpful! Product great and they even sent me nice grooming bag lovely smelly sprays for my dog. Excellent service thank you
customer reviewed Christies Direct LTD
Order came nicely packed all in tack and just as I ordered.
customer reviewed Christies Direct LTD
Very well packaged. Shipping was fast and efficient. Thank you so much! Will be purchasing again.
Lucy reviewed Christies Direct LTD
Helpful and knowledgeable, interested and very pleasant to deal with. Purchases arrived